Privacy policy
Privacy Policy – UK Compliance
This Privacy Policy explains how NAVEKLI ("we", "us", "our") collects, uses, discloses, and protects your personal information when you interact with our website at https://navekli.co.uk (the "Site") and use our associated services (collectively, the "Services"). This policy complies with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK privacy laws.
1. Changes to This Privacy Policy
We may periodically update this policy for legal, regulatory, or operational reasons. Updates will be posted on this page, and we will update the “Last updated” date. You are encouraged to review the policy regularly.
2. What Information We Collect
We collect the following types of personal data:
Contact Information: Name, email address, telephone number, and postal address.
Account Information: Username, password, and security credentials.
Order and Payment Data: Purchase history, billing, shipping details (note: payment information is processed by third-party payment providers).
Technical Data: IP address, browser type, device identifiers, operating system, and Site usage activity.
Marketing Preferences and Communications: Your choices in receiving marketing from us.
Third-Party Information: We may receive information from platforms like Shopify and payment gateways used to facilitate transactions.
3. How We Use Your Personal Information
We use your personal information to:
Fulfil your orders and manage your customer account.
Provide customer support.
Improve our Site and Services.
Send service-related or marketing communications (with your consent or under legitimate interest).
Comply with legal obligations.
Prevent fraud and enhance security.
4. Lawful Basis for Processing
Under UK GDPR, our lawful bases for processing your data include:
Consent: When you have given clear consent.
Contractual Necessity: To provide the Services you have requested.
Legal Obligation: To comply with the law.
Legitimate Interests: For operational and business improvement purposes.
5. Cookies and Tracking Technologies
We use cookies and similar technologies for site operation, analytics, and advertising. You can manage your preferences via our cookie consent banner or your browser settings. For more information, refer to Shopify's cookie policy: https://www.shopify.com/legal/cookies. We respect Global Privacy Control (GPC) signals.
6. Sharing Your Information
We may share your personal data with:
Service providers (e.g., Shopify, payment processors, logistics providers).
Professional advisers (e.g., accountants, legal advisers).
Law enforcement or regulators where required by law.
Business successors in case of a sale, merger, or acquisition.
7. Data Transfers
We may transfer your data outside the UK (e.g., to Shopify servers in Canada or the USA). Where this occurs, we implement appropriate safeguards such as Standard Contractual Clauses to ensure adequate data protection.
8. Data Retention
We retain personal data only for as long as necessary for the purposes set out in this policy and to comply with legal obligations.
9. Data Security
We use suitable technical and organisational measures to protect your data. However, no online transmission is completely secure.
10. Your Rights
Under UK GDPR, you have the right to:
Access your data.
Rectify inaccurate or incomplete data.
Erase data where there is no legal basis to retain it.
Restrict or object to processing in certain circumstances.
Data portability.
Withdraw consent at any time.
Lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/
11. Children’s Privacy
Our Services are not intended for children under 16. We do not knowingly collect data from minors.
12. Third-Party Links
Our Site may contain links to external websites. We are not responsible for their privacy practices.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Email: info@navekli.co.uk
Post: NAVEKLI, 955 Stratford Road, Birmingham, ENG, B28 8BQ, United Kingdom
We act as the data controller of your personal information unless stated otherwise.
Last Updated: 24 May 2025